3/6/2023 0 Comments Ibc bank onlinePlease note: some webinars are offered on-demand only and are available to view starting on the release date. The Bundle includes all options from the live and on-demand webinars. On-Demand webinars include unlimited shareable access to the recording within your institution two business days after the live date, available to view on desktop, mobile & tablet devices 24/7, take-away toolkit, ability to download the webinar video and toolkit items, and presenter's contact info for follow-up questions. Live webinars include unlimited, sharable live connections within your institution, available to view on desktop, mobile & tablet devices, a take-away toolkit, live Q&A session, and the presenter's contact info for follow-up questions. If you have any questions or need assistance registering, you can reach out to Community Bankers Webinar Network at 40 or email offer three convenient registration options. To view our 2023 ICBC/CBWN webinar calendar click here or view the calendar on the home page. Webinar training is a popular, convenient, and cost-effective training method, as there are no travel expenses or time away from work. Offering over 200 live and on-demand webinars, covering topics for every employee at every level. Able to function in a fast paced, performance based environment.For more than 10 years Independent Community Bankers of Colorado (ICBC) has partnered with Community Bankers Webinar Network/Financial Education and Development to provide you cost-effective and pertinent webinar training. Problem solving skills, active listening skills. Basic knowledge of online banking processes.Ħ months in a customer service environment, preferably by phone Established computer skills (typing, navigating), communication (oral/written), ability to multi task. Maintain confidentiality of bank records and documentsįacilitates situations in which the customer is upset provide guidance to bank customers regarding our dispute process, policies, and regulations.įamiliar with all IBC products including deposit, loans (all), debit card, online, disputes. Review the customer requests and submit appropriate documentation to fulfill the request. Find shopping hours, get feedback through users. Solicit sales of new or additional servicesĪnalyze suspicious activity and takes appropriate steps to protect the customer and the bank.Įvaluate potential bank risk and report to the appropriate personnel IBC Bank store in San Antonio, Texas TX address: 6909 N Loop 1604 E, San Antonio, Texas - TX 78247 - 5317. Plan a schedule that will accommodate a work week designed to meet bank and customer needs.Īssist bank customers with various products including account types, debit cards, online, card controls Participate with bank initiatives and accept duties as assigned.ĭelivers World Class service by scoring 95% or better on QA scoresĮducated on the proper use of standard office equipment including copiers, printers, faxes Respond to Online banking customers at entry level for issues such as lock outs and general navigation questions and initiate solutions.Īssists 11 calls per staffed hour with an one call resolution Process customer inquiries utilizing bank resources They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. Be able to adapt easily to a changing work environment. Maintain confidentiality of bank records and documents. Solicit sales of new or additional services. Job Summary: Answer/handle incoming external customer calls regarding account activity, solve debit card issues and general banking issues including basic online support. IBC's focus is to be customer centric and strive to provide excellent customer experience. We are currently seeking to fill positions across all business segments. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. ![]() IBC bank hires talented, creative and dedicated individuals to help our business succeed. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC Bank successes are the result of an aggressive and innovative attitude.
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